Policies Our Policy on Order Processing and Shipping, and Returns
Unless otherwise posted, we will attempt to process all orders within two business days of receiving them, excepting any unforeseen supply issue or other emergency. Our business days are Sunday through Friday. Notable exceptions are made for our observation of the Biblical feast days, and we will not process or ship any orders during those times. We'll make sure to put a sitewide notice up for these and any other issues which may affect our ability to process or ship your order, as they may arise.
Orders are shipped via USPS Parcel Select, or other similar service or courier. Once shipped, orders usually take 2-8 days to arrive at their destination. At this time, this is the only shipping method we offer, but we're looking to add more shipping options in the future.
All orders are carefully packed to ensure they arrive as good as they left. However, we can not take responsibility for damage which occurs during shipping. That said, we want our customers happy, so please do not hesitate to Contact Us with any questions or concerns.
Given the potentially perishable nature of our products, and the remote disposition of our business, we do not accept ANY returns. We do, however, want to make our customers happy. If there is a problem with your order, we encourage you to Contact Us.
A number of answers regarding our mixes can be obtained by reading our Brewing Guide, or by visiting our FAQ page.